Feedback Madagascar Privacy Policy
1. Introduction
1.1 Feedback Madagascar, Scottish Charity SCO23568 has its registered office at:
5 Lyndale Avenue,
London
NW2 2QD
England.
Tel / Fax:00 44 20 7431 7853.
We are committed to protecting and respecting your privacy.
1.2 This Privacy Policy sets out the basis on which we will process and use any personal data about our supporters, potential supporters and visitors to our website www.feedbackmadagascar.org that we collect from them or that they provide to us. Please read this Privacy Policy carefully to understand our practices regarding these individuals’ personal data and how we will treat it.
1.3 For the purpose of the Data Protection Act 1998, (the “DPA”) and the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (the “GDPR”), we are the data controllers.
1.4 We comply with the DPA and GDPR in respect of the collection, holding, storage, use, and processing of personal data about our supporters (such personal data is held in both manual and electronic records).
1.5 We may make changes to this Privacy Policy from time to time. If we do so, we will post the changes on our website. This Privacy Policy was last updated on 1 june 2018.
2. Personal data that we collect
2.1 Personal data
(a) We collect and use the following types of personal data about our supporters:
(i) personal information such as
name;
postal address;
phone numbers (home, work and mobiles as applicable);
email address(es);
contact preferences;
information given when registering to use or completing forms on our website;
information on donations made;
information that our supporters give us – for example when making donations, such as bank account details for setting up regular direct debits, credit card details for processing credit card payments, employer details for processing a payroll gift, or taxpayer status for gift aid purposes;
information given when using our website; and
information given when taking part in feedback Madagascar’s social media functions or on our website.
(ii) the marketing preferences of our supporters and whether and when consent to receive marketing communications has been given or withdrawn.
(iii) correspondence between supporters and ourselves (whether by telephone, e-mail or otherwise).
(b) We may also collect and use certain technical information about our supporters’ visits to our website which may include, for example, internet protocol (“IP”) addresses, login information, browser type and version, pages accessed, files downloaded, full Uniform Resource Locators, (“URLs”), clickstream to, through and from the website (including date and time), products viewed or searched for, page response times, download errors, length of visits to certain pages and page interaction information (such as scrolling, clicks and mouse-overs).
(c) We collect the personal information set out above directly from our supporters. we may receive personal information from supporters when they make a donation to us through a third-party website, such as Just Giving and the supporter has given the third-party website permission to share information with us).
(d) Supporters don’t have to disclose personal data to us to browse the website or to use our social media sites, but supporters do need to provide us with certain personal data in order for us to provide them with certain services.
(e) The safety of children is very important to us. We do not knowingly collect the personal data of those who are under 16 years old.
3. Cookies
3.1 Our website uses cookies to help us to provide supporters with a good experience when they browse our website.
4. How we use personal data
4.1 We obtain, collect, record, hold, store, organise, adapt, alter, retrieve, consult, disclose, destroy and otherwise use personal data of supporters, as set out in this Privacy Policy, for the following purposes:
(a) providing supporters with the products, services and information that they ask us for;
(b) corresponding with supporters and recording any relevant communications;
(c) sending marketing information to our supporters;
(d) keeping records of donations made and actions taken by our supporters;
(e) claiming gift aid on donations;
(f) supporting volunteers;
(g) recording campaigning activities by supporters;
(h) performing our obligations under any contracts that we enter into with supporters;
(i) telling supporters about changes to our services;
(j) ensuring that content from our website is presented effectively for supporters and for their computers;
5. How we share personal data
5.1 We never share our supporters’ personal data with any other individual or organisation outwith Feedback Madagascar unless we are legally required to do so e.g. by law or by an order of a court of competent jurisdiction.
We will not sell supporters’ information. We will not share supporters’ information with other organisations other than as stated above.
6. Legal basis for processing personal data
We rely on various legal bases to justify our processing of supporters’ personal data. Further details of these are set out below.
(a) The supporters have given their consent to the processing of their personal data for the specific purposes mentioned above. The supporters may withdraw their consent to this processing at any time by contacting us using the contact details set out in the “Contact and complaints” section of this Privacy Policy below, but this will not affect the lawfulness of any processing of their personal data which was carried out before they withdrew their consent.
(b) The processing is necessary for our legitimate interests. These legitimate interests include processing, packaging, mailing and delivering purchases, answering questions about us and any services we provide, carrying out research or analysis to assist us in our mission and processing credit card payments.
(c) The processing is necessary to perform a contract to which the relevant supporters are parties or to take steps that they have asked us to take before entering into a contract, such as buying a product from our online store.
(d) The processing is necessary for us, as the data controller, to comply with our legal obligations, such as sharing personal data where we are legally required to do so e.g. by law or by an order of a court.
7. Where we transfer and store personal data
7.2 All information that supporters provide to us is stored on our secure computers and/or on the servers of our suppliers who we have engaged to host various IT systems for us. Any payment transactions will be encrypted.
7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect supporters’ personal data, we cannot guarantee the security of data transmitted to our website; any transmission is at supporters’ own risk. Once we have received personal information, we will use strict procedures and security features to try to prevent unauthorised access.
7.4 Our mission is to enable people to offer their money, skills or time, and through this involvement, provide the most effective support for conservation-based development. We will keep supporters’ information only for as long as they engage with us in any of the above ways, and only as long as we need it:
(a) to administer their relationship with us;
(b) to comply with the law; or
(c) to ensure we do not communicate with supporters who have asked us not to.
To assist us in this process we will review on a regular basis the personal data of supporters that we collect and hold to ensure that such data is only kept for an appropriate length of time.
8. Individuals’ rights
(a) Access. We will confirm to supporters whether or not we are processing and using personal data about them, at their request and, if so, provide them with access to and a copy of such personal data and the other details to which they are entitled.
(b) Rectification. We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about supporters without undue delay at their request.
(c) Prevention of processing likely to cause damage or distress. We will respect our supporters’ rights to require us to cease or not to begin processing their personal data for a specific purpose, or in a specific way, that is likely to cause unwarranted damage or distress, either to the relevant individual or a third party.
(d) Erasure. We will erase personal data concerning a supporter at their request without undue delay in certain circumstances, (for example, among other things, if their personal data is no longer needed for the purposes for which it was collected or otherwise used).
(e) Restriction. We will restrict the processing of supporters’ personal data in certain circumstances (for example, among other things, if they believe that their personal data held by us is inaccurate), if requested by them to do so.
(f) Data portability. We will respect the rights of supporters to receive personal data about them that they have provided to us in a structured, commonly used and machine-readable format and to transmit such personal data to another data controller without hindrance from us in certain circumstances.
(g) Right to object. We will respect the general rights of supporters to object to the processing of their personal data in certain circumstances.
(h) Right to object to marketing. We will respect supporters’ rights regarding use of their personal data for direct marketing purposes. In particular, we will not begin or we will cease processing any personal data of individuals for direct marketing purposes if at any time individuals ask us not to do so.
8.2 We will process all personal data in line with supporters’ rights in each case to the extent required by and in accordance with applicable law only (including, without limitation, in accordance with any applicable time limits and requirements regarding fees and charges).
8.3 We will respect supporters’ rights regarding use of their personal data for direct marketing purposes. In particular, we will not begin or we will cease processing any personal data of individuals for direct marketing purposes if at any time a supporter asks us to stop.
8.4 Supporters can exercise their rights by contacting us using the contact details set out below in the “Contacts and complaints” section of this Privacy Policy.
9. Contact and complaints
9.1 Questions, comments, requests or complaints regarding this Privacy Policy and/or our use of supporters’ personal data should be addressed to Data Protection. Feedback Madagascar, 5 Lyndale Avenue, London, NW2 2QD, England.
Tel / Fax:00 44 20 7431 78539.2
If supporters have any complaints regarding this Privacy Policy, they may also contact the UK Information Commissioner by telephone on 0303 123 1113 or at www.ico.org.uk/
9.3 We are not a ‘public authority’ as defined under the Freedom of Information Act 2000 and we will not therefore respond to requests for information made under that Act.